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Last week, we asked you what you would say to Mark Reuss, President of General Motors in North America, if given the chance. Well, we read your replies and added a few of your questions in with our own. See for yourself what Reuss had to say in our exclusive interview.
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1487 says:
05:45 AM, 06/24/10
I expected something a little more hardcore for Ed. Talk about a friendly interview. Where were the questions about GM's overuse of tacky chrome, the camaro's horrible interior/steering wheel, the hyping of the Volt months and years before launch, etc.? This was the time to get some answers. All we learned here is that Ruess THINKS that the Equinox and Terrain have totally different interiors which is obviously false.
brn says:
06:45 AM, 06/24/10
Well, they through softballs at John Krafcik. They had to throw softballs at Mark Reuss.
1487 says:
09:09 AM, 06/24/10
I guess so. But Ed seems to have a beef with GM products so I thought he would take this opportunity to get some serious questions answered. I guess I was wrong. They really don't have a problem with Hyundai so I really wouldnt expect any tough questions for their exec.
ed124c says:
09:53 AM, 06/24/10
Lazy questions and evasive answers.
csubowtie says:
11:19 AM, 06/24/10
I was particularly dissappointed in his response to the G8 question. Basically he spoke to very few of the people who really want this car, and spoke to the mindless PC masses. And to me it sounded like a big fat NO, no G8, but keep holding your breathe they might someday eventually make one again. And He did a good job of focusing on the one GMC that might be slightly different. Totally dodged the whole Yukon, Sierra, Canyon portion which I think a lot of people recognize as the core of GMC.
1487 says:
12:30 PM, 06/24/10
his answer to the GMC question should've been "its our 2nd best selling brand and people like having GMC as an alternative to Chevy". Period. when people ask about separation of the brands they don't explain how that's going to help sales. GMC sells more than Buick or Cadillac by a significant margin.
stovt001 says:
07:22 PM, 06/24/10
Sadly, 1487 is right. It makes no sense at all, but people will pay a premium for a rebadged Chevy, so you can't blame GM in the slightest for not milking that. Blame the consumers.
minibro77 says:
03:06 PM, 06/28/10
I hope this Reuss lasts. I like what he had to say. Seems like a car guy at the core even though some of his answers were a bit generic. His enthusiasm for cars will help to get some more fun and stylish product make it through their pipeline. Cadillac and Buick especially are great examples.
rottenctsv says:
12:30 PM, 06/29/10
GM needs to support its customers. My 2005 CTS-V has been in the shop 30+ times and I attempted to get the car taken back through Calif Lemon Law and the GM rep stated he would start the process at 36,000 miles or offer to extend bumper to bumper warranty to 100,000. I did not find out that he never acted on the warranty extension until last month when the oxygen sensor and differential (which is one of the recurring problems) started grinding again and the repair cost me $1,026. I call GM and get the run around and no response. Then last week the fuel pump goes out and again, $1,650 repair. I call GM to inquire about why my warranty was not extended and why the rep did not follow through and learned he was laid off. Now they are telling me that the car is too old for the buy back. This is my 3rd Cadillac vehicle and unless GM steps up, it will be my last. Piss poor customer service. Mark needs to realize that the customer is what pays his salary first and foremost. I want GM to take ownership of my vehicle, which has endangered my life by being stuck in 6th gear on the freeway, cutout on the freeway because of loose wiring connections at 6,000 miles and has been in shop for more than 2 months total with 28,000 miles racked up on rental cars. The transmission has been replaced, the differential replaced and lets not forget the hole in my seat because some mechanic didn't remove the screwdriver from his back pocket or the one whom forgot to reattach the front tie rod which popped out as I was leaving the repair center. Cadillac draws an elite client base that can shop anywhere. Poor customer service will drive people away from well made vehicles to foreign imports. Mark, if you are reading this, you should be ashamed of your company and how I, and I am sure others, have been treated. Step up and take ownership for GM's problems and make them right! Frustrated is where I am at. Claim number 71679755941 and 71842604351 and others are waiting for your personal attention. Oh, it is a GMAC loan. So I have lots of options on stopping payment and letting my lawyer do the rest of the talking. You will either repair my car at your expense and renew the warranty, buy it back or take the hit and attorney's fees when it is dumped back in your lap. Ball is in your court Mark.