

Sodaguy, August 25, 2009 9:32 PM: "The newer VWs wear out rear brakes very quickly. I would not be surprised if the long-term Jetta TDI needed new rear pads and rear rotors."
Close, Sodaguy...very close. The Long Term 2009 Volkswagen Jetta TDI does not need new rear pads and rotors, but the rear pads are 2mm from needing replacement. (Note: We are not going to replace the pads as this loan ends in just about a week. The brakes work fine and rarely squeak. Besides, the car will receive a complete overhaul once we return it. We'll spend the cash somewhere more fun-- that, and Dan and I have already spent too much time under this car in the past week. Check back this week for more on that.)
Late last week we brought our TDI to Volkswagen Santa Monica for the service its IP demanded. Here's the story:
Pulled into the dealership just a hair before noon without an appointment. I was the first person in my line and after 5-10 minutes, a service advisor came out to help me. After he took my information we went inside where at least 6 employees were huddled around one guys desk, chatting aimlessly. Nice. Anyway, he typed up the work order and gave me a 3:00 pick-up time. 3:30 rolled around and I called them. "Oh, it's not ready. Try 4:30. Maybe 5." That just wasn't going to work by my schedule. I told them I'd be there to pick it up at 4:30. He hung up on me, but called back at 4:15 to say the Jetta was done.
At 4:30 I pulled into VW Santa Monica and went to the cashier. The paperwork wasn't ready. I was told to "go find my service advisor and ask them where it is." "How about you get on the inter-office phone and find out?" I countered. He reluctantly called the advisor who took another 10 minutes to figure out the paperwork on a simple oil change, tire rotation, air filter and some various fluids. It finally arrived, I signed and walked out the door to wait-- more waiting-- for the porter to bring the car around.
The same instant I see the car swing around the building, the cashier runs out and waives off the guy driving our Jetta. "You have an outstanding balance I didn't see. You have to come back in." I looked down at the sheet and instead of the $0.00 balance from the estimate, there was one in excess of $500. I told him I absolutely would not go back to his desk and that I was going straight to the service manager I spoke with last time I was at that dealership...you know, that time they put in too much oil. The service manager there is a good guy and got me out the door in record time-- less than 2 minutes-- probably because the other customers were starting to notice the scene I was causing.
So I drive away, still fuming and circle the block a few times to heat everything up. Then, with the memory of the last service fresh in my mind, check the oil....damn thing is overfilled again!
I was mad, and a sleepy, so I left the car in our garage and went home. But not before sending an email to Dan Edmunds and Mike Schmidt saying that it's overfull, again, and that we should get to the bottom of this.
Mike Magrath, Vehicle Testing Assistant @ 24,493 miles
Categories: 2009 Volkswagen Jetta TDI