![2010_suzuki_kizashi_f34_lt_1_815[1].jpg](http://blogs.insideline.com/roadtests/2010_suzuki_kizashi_f34_lt_1_815%5B1%5D.jpg)
Suzuki recently issued a recall on 5,107 Kizashi vehicles in the U.S. to replace the instrument panel lower box, which may open in a crash, according to the NHTSA. We contacted Suzuki to confirm the recall applied to our vehicle, which it did. Our Kizashi was also due for its first scheduled maintenance. So we dropped it off at our most convenient dealership (47 miles away) this morning to address both items.
Quality Suzuki in Midway City had the vehicle for about an hour before calling us. "Your service is complete. But we won't have the parts for the recall until late this afternoon. We close at 6pm, so there is a good chance we won't have the work completed until tomorrow morning. What would you like to do?"
We decided to pick the car up this afternoon and take it back tomorrow morning for the recall work. More on the cost breakdown and service experience to follow.
Mike Schmidt, Vehicle Testing Manager @ 8,450 miles
dg0472 says:
06:26 PM, 07/29/10
Did they know you were coming for the recall work? Surely they know how many parts they have and how many cars are coming, considering especially the modest numbers this car has sold in. It really gripes me when a dealer does that to me.
goaterguy says:
06:59 AM, 07/30/10
Wow, that is a scheduling fail from Insideline. You had already contacted the dealer, ask them to call you after the part arrives, THEN take it in for service.
pontneuf2503 says:
08:00 AM, 07/30/10
Wow. This thing really took a few pages from the Jetta's design book.
ed124c says:
10:15 AM, 07/30/10
Location, location, location: 47 miles away? You don't exactly live in the boondocks. Even in Rochester, NY we have 2 Suzuki dealers.
Service, service, service: Since they don't sell a lot of cars, they are not going to have a large crew of mechanics waiting for customers to flock in. It is not going to be like the Texaco spoof in "Back to the Future". They probably got their (only) ace mechanic out of bed, but he/she arrived too late to be of any help, so the grease monkey did what he could do.