Our service visit to Long Beach BMW was quick and cheap. Free scheduled maintenance covered the cost of the oil, oil filter, air filter and the typical moving parts inspections.
We had scheduled the appointment for our 2009 BMW M3 by phone. At the time we were warned, "Be sure you are on time. If you are more than 10 minutes late we will not take your vehicle and you will have to reschedule." We couldn't tell you if the threat was legitimate or not because it worked on us. We showed up on time.
A couple of hours later we received email notification that the service was complete. That was a welcome change to the usual phone call. Welcome until it was followed by multiple spam advertising messages from the dealership. Three before the day was up. We unsubscribed and the barrage stopped. Our phone rang the next day, "This is Long Beach BMW. We see you missed your appointment yesterday. When can we reschedule?" After explaining that we had in fact shown up, and on time, the call ended.
We were satisfied with the pre-service experience. But post-service communication can use some work.
Total Cost: None
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 16,895 miles
bkochuk says:
01:43 PM, 02/19/10
they we so close to getting it right...
dougtheeng says:
01:51 PM, 02/19/10
whats with the sketch looking cell phone spy pic of the service team, lol
subytrojan says:
02:54 PM, 02/19/10
Was anything done to look into the rattle in the right rear of the cabin?
cr_driver says:
04:52 PM, 02/19/10
"After explaining that we had in fact shown up, and on time, the call ended."
They hung up on you???
smrtypants44 says:
09:30 PM, 02/19/10
Geeze, talk about time nazis...
brn says:
09:17 AM, 02/20/10
"Geeze, talk about time nazis..."
No kidding. I'm a stickler for being on time (early), but there are some things where it's more of a guideline. This is one of them. It's not like they start working on your car, five minutes after they get it. They stick it in a queue and it gets worked on when it works its way to the front of the queue. If you're late, you're further back in the queue.