2009 Hyundai Genesis V6: Service at 7,500 miles

Do you guys get rentals?

At least your dealership has space for all the cars it maintains - my Hyundai dealer will literally have a line waiting for the garage to open in the morning, in addition to excessive delays even with an appointment. Would totally use another dealer if they weren't 3x the distance and time from my home and work.

My BMW dealer is scheduling appointments about a week out if you want a loaner, if not it's about a four day wait.

Maybe they're trying to project a sense of flexibility with their customers? I rarely go to the dealer for maintenance anymore. The exception is major work (head gaskets, transmission work, etc.). I think the last time I went to a dealer for service was because I had a coupon.

My local Honda dealer does a great job. There's no appointment necessary. If I take in in before 8:30am on a Saturday morning, I can wait for them to turn in around (oil change, free wash) in less than an hour. If I come in later than that I need to walk home and come back 3 or 4 hours later.

My Mazda dealer gives free 5,000 mile oil changes for as long as you own the car, so I simply provide my own Mobil 1 and let them do it. They schedule @ 2 days out, and it's about the same for my BMW dealer- even if you want a free loaner.

I've noticed this trend.

Long wait times for service at the dealerships have made me go elsewhere unless it's a warranty issue.

your service advisor sucks at speech.

Wow, all of your comments make me realized how amazing the service level is at my Lexus dealer. No appointment is ever needed, you can bring the car in at anytime that they are open, and they would get the job done as fast as humanly possible. A Lexus loaner car is always available for all customers at any time, they told me they got 180 loaner cars, and you can get a loaner car no matter how small the job is.

A Buick dealer near me actually has a web camera over their oil change line. You can check to see how long the line is before heading over.

Yea, it's a gimmick.

I schedule appointments for my MINI. I've never had a problem getting in, even for an immediate warranty issue (window wouldn't close on a rainy November day).

Well, how long did you wait?

By the way, sitting in line with Tucsons and Elantras, and sharing a customer lounge with other Hyundai owners, is why this car won't be winning a lot of converts from true luxury marques. Not saying it's right, hopefully it won't need much service anyway, but it's true. Badge snobbery will be hard to overcome.

My Toyota dealer will schedule you an appointment, and thats what they prefer but they dont turn you away if you show up without one. You just have to wait, unless you show up to late (afternoon on a saturday). Normally i just drop it of and have my wife follow me and we head off. Or i just sit and wait or find my sales associate for some test drives when the new cars show up (he just hands me the keys and says be back in 15 min or so).

yeah, how long WAS the wait? kind of not fair to insinuate you waited a long time without saying how long you actually did...

My Acura dealership takes reservations for routine service...I can even do it online. Then, when I arrive for the appointment, they dump all routine items into an "express" service queue that is backed-up with people that just show up. It's very irritating.

I think part of the reason for this is so the technicians won't wait to pick up another job expecting an appointment to show. When I worked on a service aisle I would routinely see 4-5 appointments per service writer neglect to show up at all. From the customers perspective it leaves a lot of opportunity for a long wait.

I have no problems getting appointments, but I tend to feel like they are meaningless... that they do not at all assure me a spot / for the car to be serviced immediately.

I must be spoiled by my Honda, but $78 seems really high for oil, filter and an inspection/rotation. (?)

"I have no problems getting appointments, but I tend to feel like they are meaningless... that they do not at all assure me a spot / for the car to be serviced immediately."

Totally agree with this statement.

I was afraid service would be a problem with the Genesis. Hyundai: if you want to play with the big boys you have to offer an entire experience like the big boys. My dealership always schedules appointments so I know I will be taken care of right when I pull up. Also, because of the appointment it gives my service advisor time to print out my paper work and look things over so that I am greeted by name as I get out of the car and can sign the necessary forms and be on my way. It usually takes only a minute or two, unless I have questions, before I have my loaner and am heading to work. Not having a gauranteed appointment would really bother me, but I am freekishly attached to schedules.

How long was the wait?

No one else has mentioned this, so I'll ask....

How long did you have to wait?

Cars are serviced so infrequently these days that paying thousands extra for a "real" luxury car just to get faster service at the dealer is a little silly. I can wait a little longer to save $10k on a luxury car.

1487, I dunno. I get pretty fast service at non-luxury dealers. The doughnuts are better at the luxury dealer, but the service isn't any quicker.

Mmmmm, doughnuts...

$78.09 seems a little pricey just for an oil change and a tire rotation. I think I pay in the neighborhood of $55 with taxes and all the other add-ons at my Mazda dealership. What is the break down of costs?

"I was afraid service would be a problem with the Genesis."

I can tell you that the sales experience isn't all that great. I've been desperately searching for a track toy to replace my Mazdaspeed 3 so I stopped by my local Hyundai dealer to check out the Genesis Coupe. The games started as soon as I climbed out of my MS3:

Sales Guy(SG): "You lookin' to trade that?"
Me: "No, I'm probably going to sell it outright."
SG: "When do ya think you're gonna buy somethin?"
Me: Who knows? Tonight, next month, it all depends. Do you have any Genesis Coupes with the Track package?"
SG: "Sure do, there's one on the showroom floor!"
I walk in and notice that the car has one of those wonderful add-on window stickers; this time it's for nearly opaque black window tint- for "only" $499.
SG: "This is a really nice car."
Me: "I hate heavily tinted windows."
SG: "It's the factory tint."
Me: "Then how come there's an additional $500 charge for tint that isn't part of the Monroney sticker?"
SG: "Huh? Let me see that. Uh, I don't know. I'm pretty sure the tint is factory."
Next I look inside only to discover that the imbeciles had ordered a Track Package car with a slushbox.
Me: "Thanks for your time."
The only surprise was that the doofus didn't ask me "What will it take to put you in that car today?"

"...so that I am greeted by name as I get out of the car..."

I couldn't care less if I am greeted by name at the dealership. Dealership service experiences are so spotty these days, I just want my car back properly fixed and the car in the same condition as I left it.

Don't wash it, don't detail it. Just do the work I ask for correctly and get it back to me.

There are things that dealers could do better. For example, why is it that EVERY time I get a tire rottion my tires end up with scuff marks on them and the wheels have greasy fingerprints? Simple fix...don't put the wheels face down on the floor and wipe off the wheel after you bolt it back on.

I always make appoinments and likewise call and cancel when my schedule changes and can't make it. In order to get in, I usually schedule 2-3 weeks in advance. I consider just showing up without an appointment, expecting to have my car worked on, rude and inconsiderate to the people who already had scheduled appointments.

"I couldn't care less if I am greeted by name at the dealership. Dealership service experiences are so spotty these days, I just want my car back properly fixed and the car in the same condition as I left it.

Don't wash it, don't detail it. Just do the work I ask for correctly and get it back to me."

I receive first rate service at both my BMW and Mazda dealer. The work is always performed promptly and properly and the prices are very reasonable(the Mazda dealer gave me free 5,000 mile oil changes for as long as I own the car). I've only taken my Wrangler back to the Jeep dealer once-had a free oil change coupon- but I had no complaints.

I have a fun service story:

June 2006 At BMW of Towson.

My 2005 BMW 325 is sitting in the service bay awaiting service. (The garage is at the bottom of a slanted road). As I am waiting outside of my car, I hear a service guy yell "MOVE!!". All of a sudden, a Yellow Mini Cooper rear ends my car at 10-15mph.

Supposedly the Mini was there for transmission failure.

Good Dealer- Bad Parking

I have a fun service story:

June 2006 At BMW of Towson.

My 2005 BMW 325 is sitting in the service bay awaiting service. (The garage is at the bottom of a slanted road). As I am waiting outside of my car, I hear a service guy yell "MOVE!!". All of a sudden, a Yellow Mini Cooper rear ends my car at 10-15mph.

Supposedly the Mini was there for transmission failure.

Good Dealer- Bad Parking

I still don't understand why you would go to the dealership for service like oil changes unless it was free.

It simply takes too long and it's often too expensive.

adavis - You can't just leave us hanging like that! What was the aftermath? I'd love to hear how the dealer handled that situation...

Does the Genesis start out life with a full synthetic? If so, that would explain the relatively high price for an oil change and tire rotation.

My VW dealer still takes appointments, but it really doesn't matter. I get the feeling I could drop it off the same day for routine service and it would get done as fast as possible.