Long-Term Road Tests

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2008 Pontiac G8 GT, et al.: Textcast -- How To Fix GM, Part I

GM Textcast 1.jpg

Sadlier: So, continuing its pattern of hiring random people to do important things, GM taps us to be the guys who make sure that the new GM is devoid of the stupid stuff that plagued old GM. Where do we start?
Magrath: I suppose we start from the outside in. It's how I pick my books and women; why not evaluate companies likewise?
Sadlier: Good, let's focus on outer beauty. It's the LA way. Chevy Gold Bow Tie.jpg
Magrath : GM has never really had a problem selling to GM fans, so the trick, it would seem, is to get non-GM folks to take the cars seriously. This means that Chevrolet, the largest and most important brand, needs to ditch the bowtie.
Sadlier : The bowtie is obviously tainted, but I think it's potentially salvageable. Hire a design firm with money they don't have and sex it up.
Magrath : Salvageable? Except for Colonel Sanders and Tucker Carlson, who wears a bowtie? And as you may recall from Jon Stewart's pummeling of Tucker , the bowtie was a key part of Stewart's argument that what Tucker did on Crossfire is theater and not real news. Bowties are gags.
Magrath : They could try to sex it up, but that would end with the thing being a bolo tie like you see at rodeos or in Arizona. There'd be turquoise and a cow skull...not good.
Magrath : Besides James Bond, whom I don't think GM wants to evoke unless the new Camaro is a submersible, name something positive associated with a bowtie.
Sadlier : Ummm...the tuxedo? 17th-century Croatian mercenaries ? Balzac ? Hell, the Playboy bunny wears a bowtie. This is too easy.
Sadlier : The bowtie can rise again. Just not in its current form.
Magrath : Fine, then if GM is sticking with a bowtie, Lexus should switch from a stylized "L" to a mawashi .
Sadlier : Deal.
Magrath : And GM cars should be available only in black and white, or in Croatia.
Sadlier : ...with your choice of a complimentary Playboy playmate or French novel.
Magrath : I'm in.

Sadlier: Moving along. Here's an uncontroversial one: ditch the dorky dot-matrix readouts for the trip computer and audio/climate controls and every other damn display in sight
Sadlier: Toyota went LCD in the early '90s. Maybe earlier. Time for GM to follow suit
Magrath: Hey, how 'bout that, Michael Jackson's dead.
Sadlier: Whoa. Really?
Sadlier: Well, I'm sure it's a headline on CNN.com.
Magrath: It is. Though I had to confirm with TMZ; they have stricter standards than CNN.
Sadlier: Ha
Magrath: Anyway...yes. The amber dot-matrix displays are the worst. They wash out in the sun and in the shade.
Sadlier: Everything dot matrix must go. Done and done. Next?
Magrath: Badge engineering.
Sadlier: Let's have it
Magrath: I am, surprisingly, for it.
Sadlier: I'm listening GM textcast 2.jpg
Magrath : Mull this over. Softly sprung, under-damped G8 in Buick clothes (call it the Regal), complete with speed holes, powered by the 3.6 DI motor for normal folks who just want a solid car. Then throw some Impala SS badges on that bad boy, firm up the ride a la the GXP, sharpen the looks, and you've got a desirable Chevy. Win-win. Both cars need navigation though. The current display is ridiculous.
Sadlier : You know, the G8 platform is versatile enough (see Camaro) that I could get behind that. I think the flavors could be different enough that it wouldn't be completely stupid, a la Cobalt/G5.
Sadlier : That should be the badge-engineering litmus test: is it completely stupid like the G5? If so, kill it. If not, we can talk about it.
Sadlier : For example, GMC. Kill it. Because the entire lineup consists of completely stupid badge-jobs.
Magrath : And not only would killing GMC save them dozens of dollars a year in GMC stickers, but cancelling the GMC variants of the pickups would almost instantly put all of those sales into the coffers of Chevy, which would then, rightly, gain the top-selling pickup truck. Win-win.
Sadlier : There you go. So, okay, let's flesh out this "completely stupid badge-job" test. Any badge-engineered car would have to have both unique interior and exterior treatments and unique dynamics. That's the test.
Sadlier : ...which would have the pleasant side-effect of making GM think hard about each badge-engineering project before green-lighting it, since doing badge-jobs that way actually costs money.
Sadlier : That's why Acura gets away with the Accord/TL connection, or Lexus with the Camry/ES connection: they actually put time and money into making sure that the premium product is sufficiently differentiated rather than an ill-disguised cheaper car. (Example #1 of how not to do it is of course the Taurus/MKS, but we're not talking Ford today.)
Magrath : I'm trying to think of a GM badge job that's been done correctly A-B. I don't think there is one. Nothing's really different.
Sadlier : You know, the Corvette/XLR had potential. I think the XLR passes our test. It just wasn't nice enough to compete at that price point
Magrath : Does the XLR use the transverse leaf? XLR-V, by the way, is still one of the worst cars for the money I can think of. Too bad, killer looks.
Sadlier : That I don't know. The XLR had its own suspension details, so perhaps no leaf.
Magrath : So that's more platform sharing than badge engineering.
Sadlier : Well, yes. Actually, I think that's what we're getting at here. Badge engineering is out. Platform sharing? Absolutely. That's smart.
Magrath : Yes. Lexus has proved that platform sharing, done correctly, is a goldmine...but like you said before, it's because an ES doesn't feel or look like a Camry.
Sadlier : Right! And it's not just different...it's nicer. Obviously nicer. Like, anyone-who-sits-in-it-will-notice nicer
GM Textcast 3.jpgMagrath : "Anyone-who-sits-in-it-will-notice nicer." Good point. Maybe that should be the test. Get some people off the streets and put them in both variants. If they notice, at any point, that the cars are uncomfortably similar, the project doesn't get the green light.
Sadlier : This brings me to a crucial point, and it's twofold. Obviously, any plaform-sharing project must differentiate clearly between price points (i.e., must not replicate the Taurus/MKS charade). But, because GM has, thanks to decades of subpar products, absolutely obliterated any benefit of the doubt it ever had with the non-GM faithful...
Sadlier : ...forthcoming products need to be BETTER than the other guy's. Not just competitive. Better. Like, "Wow I want that" better. That's how disgraced companies start winning people over again.
Magrath : Stylistically, they've got that with the CTS. But, yes, they need to lead, it's too late for them to be merely competitive.
Sadlier : Yeah. You don't just say, "You want soft-touch materials? Here, here's a soft-touch dash, now shut up." You make a compelling overall product that causes even diehard GM skeptics to sit up and take notice.
Sadlier : The CTS is about the closest they've come, yes, and it's damn close. But it's not a volume seller. They need to do that with their volume sellers. Malibu needs to be a "wow" car relative to the pack. Cruze. Equinox. Etc.
Sadlier : "Wow, these jokers have finally got their acts together." That's what the new GM's products should get people saying. Offer people a lot more than they'd expect from the brand, and you'll start to get their money. Good cars have a way of making people forget whatever came before.
Magrath : The new motto should be "Good cars. Really."
Sadlier : That is marketing gold. Let's tell Barry .

(Note: Stay tuned for Part II later this week, in which Magrath's secret life as a fairy-tale author will be laid bare.)

Categories: ,,,,,

33 Comments

bradyholt says:

12:58 PM, 06/30/09

The G3 is an Aveo, not a Cobalt. The two cars are as different as any two GMs.

SadButTrue says:

01:33 PM, 06/30/09

^
Right on. I mistakenly published an early draft at 1:30 instead of 13:30 (we're on military time around here -- Austria's orders). Should be fixed now.

-JS

mustang5507 says:

02:02 PM, 06/30/09

The yellow on that Camaro is truly amazing. Nice reflection, and contrasts the dark trim really really nicely.

m_thrizzle says:

02:54 PM, 06/30/09

I think the GMC Sierra looks 10x better than the Silverado. But both get low scores in truck comparison tests and need some updating.

Another idea for GM - get some design and engineering centers out of Detroit. Sorry but I know a lot of engineers (myself included) who would not want to live there. In the US, as a generic statement, the aerospace industry snags the top engineering talent (unlike Japan and Germany who don't have much aerospace going on). GM might be able to lure more in if it was somewhere cool.

compliance says:

03:19 PM, 06/30/09

Bill Simmons of ESPN calls that position the VP of Common Sense

SadButTrue says:

03:38 PM, 06/30/09

@mthrizzle,

Re: Detroit, interesting you should bring that up. It's the centerpiece of the upcoming Part II.

stovt001 says:

03:39 PM, 06/30/09

I'm in an interesting position - I'm not a die-hard GM fan (OK, OK, I like the Camaro, Corvette, G8, CTS, and Malibu - a lot) and in fact my next car will probably be a GTI or Mazdaspeed3, but as I noted previously I do think GM makes some very compelling cars that are absolutely competitive, if not class leading. I am also a current GM owner and 3 years in have had only the most minor of issues, maybe 1/3rd of what an average LT fleet car, regardless of make, might get in a year. So here are my thoughts:

- Badge engineering: I think everyone is in pretty full agreement that GMC simply needs to go. Trucks and SUVs aren't the unquestioned default transportation choice they once were, and while still very relevant market segment they don't warrant their own brand. The reason GMC is still around can probably be chalked up 100% to politically powerful dealer networks. Killing both Pontiac and GMC would leave Buick alone from the former BPG channel, and that simply wouldn't work. Buick is a little harder to justify killing (actually more likely a China only brand) because a near-luxury brand does have market support and their product pipeline has some good stuff in it. Still, the death of B-P-G would doubtlessly lead to dealer owner opposition to GM's bankruptcy. For better or for worse, GM decided a quick, clean bankruptcy was better than a full cleansing.

- Hybrids: Yes, we know hybrids rarely make economic sense, are environmentally damaging when their batteries and transportation are taken into account, and don't make very good cars, but an affordable mainstream hybrid is something the builds reputation in consumers' eyes. The Volt does a great job of doing what the Editors called for - leading instead of competing - but it should have been a Cadillac to justify its cost and Chevrolet should have had a full Malibu hybrid for the common man to compete with the Fusion and Camry hybrids. Its more of an image than sales thing, but it is important.

- Volume: Another GM image problem is the rental fleet stereotype. To support production overcapacity, antiquated, inferior cars (cough*Impala*cough) are sold for little to no profit as fleet orders. The Malibu is better than the Impala and about as big, but for some reason the current Impala isn't slated for replacement until 2013. That's right, GM's real CEO will either be in his second term or out of office by the time we have a modern Impala. Why not just kill it? Is there really a compelling market for a extra-large FWD sedan that can be pulled from the Taurus and Avalon?

- The rest is basically just following the Hyundai/Kia playbook. Both companies have a past history and stigma in consumers' minds of making cheap, inferior, unreliable products. Overcoming that takes time, patience, a continual stream of new cars, and unrelenting improvement in quality and reliability. As I said before, GM has closed the reliability gap. The only way to assure the consumer of that (who is understandably careful with a long-term investment and therefore likely to trust reputation over reality) is to stand behind the product with an extraordinary warranty.

whoosierdaddy says:

06:17 PM, 06/30/09

No, GMC can be the commercial-market vehicles, and Chevy for the retail market. That will work.

hondacura4 says:

07:03 PM, 06/30/09

Stovt, that has to be one of the most thought out, logical posts Ive seen here at Edmunds. Great post!

"No, GMC can be the commercial-market vehicles, and Chevy for the retail market. That will work."

Whoosierdaddy, that still makes no sense as the commercial vehicles as well as the tarted up versions of their own trucks/suvs (GMC) can be offered under the Chevy nameplate. GM, like every company needs to conserve cash while making logical sensible decisions when it comes to spending. Being lean is today's and TOMORROW's concept and it shouldnt be viewed as a trend but as a culture.

kurtamaxxxguy says:

07:38 PM, 06/30/09

Just tell GM to keep hyping black Camaro SS's, which are now in such fiendishly short supply that the Canadian factory building them has had to add a third shift.

fuhteng says:

08:29 PM, 06/30/09

compliance, thank you, I was going to point that out. But why do we have to? Why do the Clippers and GM lack someone to tell them how to do their jobs? Stupid stupid stupid.

ahightower says:

05:15 AM, 07/ 1/09

Jon Sewart accused someone else of "theater and not real news"? What a jackass.

I think GM will be alright. Chevy, anyway. They, like Ford, have plenty of very good mainstream products. Both only lack a best-in-class compact car. Their midsize and large cars and SUVs and trucks are just fine. Cadillac may never be a true equal to BMW, M-B, and Lexus. All they really have going for them is the CTS. When will the DTS ever be considered alongside an LS, S-class, or 7-series? But Chevy will be fine.

As for GMC, I agree there is too much overlap. We all assume that all GMC buyers would just get a Chevy instead. Maybe so. But it's got to be hard for GM to consider yanking the 3rd-best-selling pickup on the market just because some people on the internet think it's redundant. Fact is, it sells very well. (And it's better looking.)

ahightower says:

05:29 AM, 07/ 1/09

Re: Volt as Caddy, that's a decent point, but I think GM needed it to be a Chevy in order to make it appear to be something for regular folks. Toyota could have made the Prius as a Lexus and charged more, but now everyone thinks all Toyotas are green. Honda is getting back in the game with the Insight on the low end. It wouldn't look good for GM to start with a Cadillac. Plus, nobody actually knows yet how well and smoothly this thing will actually work. If it turns out to be unrefined and have quality problems, that wouldn't do the Cadillac brand any favors.

I do think that Lincoln should have made a hybrid Zephyr/MKZ/whatever at the same time as the Fusion hybrid. That would have been pretty easy, wouldn't it?, and Lincoln who desperately needs a shot in the arm. Now Toyota wins again with the fugly HS250. (There were also the RX, GS, LS, and Escalade hybrids, but I'm referring to something that actually gets significantly high mpg.)

powell_jr says:

05:53 AM, 07/ 1/09

Sure. Keep GMC only if they are the Work Truck brand. Get rid of them as they are now. The Silverado as the #1 selling truck is a really compelling argument for GM. They should listen.

fuhteng says:

09:01 AM, 07/ 1/09

And again we come back to the obvious: the G8 must continue as a Chevy.

Heck, I even like the idea of a weak-sister G8 being a Buick. Give it two engine choices maybe, the regular 3.6 in the base G8 now, and that great DI V6 for the premium model. Interior colors from Holden (who has some lovely interiors) not the black-red or black-blacker available now.

For the Impala, make the base the DI V6, and then use either the 6.0L in the GT with the 6.2L in the GXP, or just skip the 6.0L altogether.

We need the VP of Common Sense on this. NOW! Well, actually about 6 weeks ago.

bimmerjay says:

11:11 AM, 07/ 1/09

"Jon Sewart accused someone else of "theater and not real news"? What a jackass."

There's a big difference when your "theater" is shown on a serious news channel and is portrayed to viewers as "real news". 'The Daily Show' is on Comedy Central and clearly portrays itself as entertainment/satire.

Regarding the "VP of Common Sense" comments, if it were really that easy of course GM would have done a lot of this stuff years ago. Many of the ideas presented in this discussion I agree are great ideas, but there are of course numerous factors that come into play when it comes down to actually pulling the trigger. I bet a lot of these same discussions have already happened in the very halls of GM.

A lot have been calling for the G8 to be rebadged as a Chevy. Sure the G8 is a good car given some fixes, but it hasn't found a market so would it be cost-effective to re-engineer (read: rebadge) it as a Chevy? Will the market then respond to it? Nobody here knows if GM has even made a penny on it, which is likely expensive to manufacture. I'm guessing the financial outlook on the G8 program given the latest fuel efficiency pressures, low sales, and needed current and future updates simply didn't provide a soon enough payback period for it to be viable. It sucks but then if this is such a great car, why didn't more people buy it?

benson2175 says:

11:39 AM, 07/ 1/09

Why would GM do anything? They can just keep getting bailed out.

GT5000 says:

11:45 AM, 07/ 1/09

I think GM is on the right track. Their biggest obstacle is perception. They have competetive models, but there are a lot of people out there who refuse to give in to the notion that GM is no longer in the 1970's. Like Hyundai, if they keep building good cars people will start to notice.

powell_jr says:

12:16 PM, 07/ 1/09

GM made money on the G8 before it was the G8. It was successful with Holden before it even came to America. It hasn't found a market because it hasn't been aggressively marketed. Chevy could provide the marketing needed to sell a ton of G8s. There are a lot of older "chevy guys" who are dying for a real muscle car that is both brutal and refined. I know this because I've heard my dad and his buddies talk fondly about chevy bringing back a real rear wheel drive drivers car.

audisport says:

12:44 PM, 07/ 1/09

I don't think that GM makes enough models that appeal to younger generations. Cars that are cool that 20 yr olds can afford. People become brand loyal seemingly at a young age. As mentioned above, GM needs to become a class leader in the sub- compact and compact market. Younger kids seem to view the fit and civic, scion and yaris, among other cars as socially cool and acceptable where the aveo and cobalt and saturn are viewed as lame. Yeah, GM is making some really good products, many of which I would love to own (Camaro), but they need something to bring the masses into the showrooms. Hopefully the Chevy Cruze does just that.

bimmerjay says:

04:22 PM, 07/ 1/09

"GM made money on the G8 before it was the G8. It was successful with Holden before it even came to America."

The G8 is no longer a Holden. It is sold at a different price, in a different currency, with different equipment, trim levels, and powertrains; and is shipped to the other side of the world. If they can turn a profit on the Commodore that's great, but that means nothing for the G8's business case.

"There are a lot of older "chevy guys" who are dying for a real muscle car that is both brutal and refined. I know this because I've heard my dad and his buddies talk fondly about chevy bringing back a real rear wheel drive drivers car."

Well first off, one of the points made in the textcast was that GM doesn't seem to be having trouble selling to people who already buy GM cars. It's not the "chevy guys" that they need to sell to - they've probably already bought one.

Second, I've been hearing this sentiment all the time here on IL and elsewhere that someone's uncle's buddy's friend would love to buy this car. So the question remains, if there are enough of these people, why haven't they marched into showrooms? How come your dad and his buddies don't have one?

mopar424 says:

04:30 PM, 07/ 1/09

REALLY?? You guys prefer black LCD displays over the pixilated vacuum flourescent display? You can even spell real looking words with LCD, the green is MUCH easier to see AND isnt the SAME cheap looking screen as a $5 Walmart LCD digital watch. I would pay a premium to have the vacuum flourescence over a cheap boring 90's LCD.

mopar424 says:

04:31 PM, 07/ 1/09

Edit:
"You CAN'T even spell real looking words with LCD"

Really, its like spelling 'boobies' with a calculator. How pathetic.

powell_jr says:

05:46 AM, 07/ 2/09

My dad and his friends don't have one because they did not want to buy a Pontiac. No one wants to buy a car from a dead company. I said my dad and his friends are "Chevy guys" not Pontiac guys. Bimmerjay, I don't get why you are hating on the G8 so much. I assume you drive a BMW, a rear wheel drive practical drivers car. I wish everyone could have a great car like a BMW, but the reality is few can afford them. That is why I like the G8 and don't want to see it go. It is rear wheel drive, it is practical, it is fun, and it is much more affordable than a BMW. That is why I like the car. I guess you don't like it because it doesn't compare to the loftiness of your current example of German efficiency.

dougtheeng says:

06:33 AM, 07/ 2/09

I just bought a new car and my girlfriend is just going through the new car purchasing process.

Our market is small, cheap vehicles - under 20k CAD, bang for buck.

First off, I ended up with a KIA Soul. Its quirky, but not TOO weird (I'm looking at you Cube...). It has a great list of standard options, and an unbeatable warranty. Whats the GM equivalent? The HHR? Well, they don't really have an equivalent so maybe its not even a fair comment.

My gf is looking at small vars like Wave/Aveo, Accent, Rio5, etc. The option packaging on the Wave means that you have to get the higher priced model to get both auto and AC. This puts the price up several thousand over an Accent or Rio5. And if anything, the vehicle feels LESS solid then the other 2 options. And to top it off, the dealer won't negotiate at all. This is on a going-out-of-business Pontiac vehicle.

I'm not even really sure what my point is here, other then to convey my recent GM experiences. My gf WANTS to buy a North American vehicle but there is nothing out there to compare. Now we're looking in a cheap price range, but still....

I think if I was looking at a more expensive/larger vehicle, I would love to consider the G8/Malibu/Camaro, etc - these are great vehicles that I would be proud to own.

That being said, GM is in sad need of some cheaper priced, quality compact vehicles that appeal to a youth market. Perfect example - bluetooth, aux and USB now standard on all KIA models from the very cheapest Rio to the most expensive Borrago (or whatever its called). To a young buyer like myself who doesn't need to do burnouts, these standard goodies can make the sale. Forcing me to pay for a sunroof in order to get an automatic and AC (I'm looking at your, Wave...) is pathetic.

dougtheeng says:

06:35 AM, 07/ 2/09

Also, how is it that KIA and Hyundai will offer 3% or less financing on the new vehicles I looked at, but GM would only give us 7.5%?? Isn't this a company that is looking to attract new buyers?

That may be so, but I went into this with a clean palate, willing to consider a vehicle from any manufacturer as long as I felt like a deal was there. I know there is a negative perception about KIA and Hyundai still, but the deals are hard to deny, especially and my price range.

dougtheeng says:

06:37 AM, 07/ 2/09

*especially AT my price range.....


EDIT FUNCTION!!!

powell_jr says:

06:45 AM, 07/ 2/09

dougtheeng: I agree with you very much. GM really needs to attract young buyers. My siter and brother in law just bought a new Entourage mini-van and a Kia Spectra and were impressed by all that was offered. I was impressed at the deals they got. The Koreans are really bringing the heat, and I think shedding their negative stereotypes with great warranties and even better deals. I still wish Americans could regain the market though.

fuhteng says:

08:02 AM, 07/ 2/09

It took many articles (and this blog) to get me truly interested in the G8. I think it still has a stigma being a Pontiac, a name I like as much as Ahmedinejad. I think the G8 would do great as a Chevy because Chevy (despite their many awful products) still has cachet as a name.

I can see the marketing campaign myself (and I hate marketing): "The all-new Chevy Impala, available with either a 304 hp DI V6, or an optional 6.2L 415 hp V8. The legend is reborn as a world-class sports sedan." With the Impala name they can make it a bit more pricey too (to stay away from the excellent Malibu) so options like Nav and all the other goodies that Holden already has available can be added.

Market it just like the Charger.

I don't have to say someone I know is interested, I AM interested and I own one. But I STILL dislike Pontiac.

bimmerjay, I think the main reason I want so desperately for the G8 to become a Chevy is because I think it is so simple, and cheap compared to anything else GM can do to keep a world-class sports sedan on the market. The car is there, the tooling is there, the logistics are there, but what isn't is a marketing push.

I think the biggest obstacle is that the current (embarrassing) Impala is supposed to stay around for years.

powell_jr says:

11:57 AM, 07/ 2/09

Thanks Fuhteng, my feeling exactly.

bimmerjay says:

01:14 AM, 07/ 3/09

@powell_jr,

I'm not hating on the G8, I actually like the car from what I know about it, as I haven't driven one yet.

My comments are directed towards the sentiments that it should be easy for this car to be adopted as a Chevy and that there is a sufficient continued customer base for it. $28-37K for a price range is a difficult spot to be for a premium midsize for one thing. I just priced a GT and the TMV is actually $1,000 BELOW invoice, plus another $1,500 off in customer cash. This car just isn't selling - and wasn't even before GM announced Pontiac was being canned. I have yet to see anything subjective/substantial that suggests this car would be successful simply re-marketed as a Chevy.

I am putting aside my feelings that this is a good car and suggesting that GM is not able to make a profit on it, plain and simple.

Full disclosure: My profession is corporate finance. I am experienced in valuating projects/business cases using discounted cash flow analysis and return on investment methods, among other things. The decision to cancel the G8 must have taken into account its future market potential given the investments required (re-engineering, marketing support, mid-cycle changes, currency hedges, etc) AND hit GM's ROI requirements. What those are is anybody's guess, my sources at GM are always mum on the financials.

bimmerjay says:

01:17 AM, 07/ 3/09

"bimmerjay, I think the main reason I want so desperately for the G8 to become a Chevy is because I think it is so simple, and cheap compared to anything else GM can do to keep a world-class sports sedan on the market. The car is there, the tooling is there, the logistics are there, but what isn't is a marketing push."

You're right. The car itself is here. But is the car itself, and its future potential, enough as it is financially? GM can't afford loss leaders anymore.

powell_jr says:

05:33 AM, 07/ 3/09

Bimmerjay: Thanks for clarifying. I understand and appreciate your argument now. I still would like to see the G8 as a Chevy with proper marketing. Maybe it can be the star of Transformers 3. Then they would sell 10,000 in the first month (Ha!).

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