It was time. At the close of a recent road trip (see worn-out child in above photo), our 2008 Dodge Grand Caravan had racked up some new and reoccuring issues, making a service appointment necessary.
I made the call to Cerritos Dodge.
"I'm calling to schedule a service appointment for a 2008 Grand Caravan," I said.
Service Advisor Dave said, "Sure, what are you coming in for?"
"Well, I have a list," I said, starting to rattle off the first couple of items.
Dave interrupted me. "I thought you said this was a 2008."
"It is," I said, a touch of sadness creeping into my voice.
I've always felt that the positive packaging aspects of the new Dodge minivan outweighed some of its questionable ride characteristics, and have defended its honor numerous times to different members of our staff. But even I had to admit that the number of problems was a bit excessive for a new vehicle. Our list included:
--Passenger sliding door won't close all of the way. The power feature lets it get a couple inches away from complete close before it kicks it back open.
--Rear tailgate won't open due to warped bumper cover.
--Shifter is often difficult to move from "park" to "drive."
--Intermittant ignition crank without engine turning over. (An issue we've been experiencing since we received the minivan several months ago).
The dealer was able to address just two of our concerns. The sliding doors were reprogrammed and seem to be fixed. A new bumper cover was ordered and the minivan went to the paint shop to finish the job.
"Operating same as like equipped vehicle" says the service report regarding the shifter and crank issues.
I sure hope not.
Kelly Toepke, News Editor @ 11,805 miles

wobbly_ears says:
02:38 PM, 07/30/08
Outstanding quality from Chrysler, folks! Chrysler is on the rebound!
Remember when Edmunds had the Kia Sedona minivan few months ago? Did such issues crop up the Kia? Sedona did it's job beautifully, reliably & without much drama. However hard the Edmunds editors fought to find fault with it, couldn't come up with anything more than 'Eww, I don't like minivans'
Why won't the editors credit Hyundai/Kia for doing a marvelous job? Admit it guys, Kia (yes, a KIA) is able to produce better cars than domestics.
Get rid of it already & get a Hyundai Genesis.
tmanz says:
03:29 PM, 07/30/08
"Operating same as like equipped vehicle"
Well, as long as they all don't work correctly then that is fine.....
billt9 says:
05:59 PM, 07/30/08
it's working as designed.
obviously people who buy Chrysler products are people into gambling. Sometimes it may crank, sometimes it may not.
Kind of like how sometimes it may decide to throw your kid out or sometimes not let you retrive your luggage.
There's no challenge or fun to life if everything monotonously works right every day. That's like... robotic.
slickersdrip says:
06:06 PM, 07/30/08
tmanz-- that from this post gave me a chuckle.
In my SRT-4, within the first year of ownership (I bought it brand new off of the showroom floor, literally), the side bolster on the Viper seats had the leather completely worn through all the way through to the little metal bar to keep the integrity of the seat. http://images.sportcompactcarweb.com/roadtests/012_12+2003_Dodge_SRT_4+Driver_Side_Seat_View.jpg
I've been to Dodge dealerships in Florida, Texas, and Massachusetts and complained about it. All dealerships said that was, "typical wear." So apparently it's okay to have Dodge vehicles generally suck because all of them do. That's one of the big reasons I'm selling the car and will never buy a car from the Chrysler Corporation ever again. So don't worry, all Dodges have a low quality level, so just ignore that this one is just particularly worse.
prndlol says:
06:59 PM, 07/30/08
That photo rivals "The Scream" painting for despair and hopelessness.
"Sullen girl views recently shuttered Starbucks from window of terribly conceived and constructed domestic minivan which exists despite decades of intense Japanese competition while record-priced gasoline is slowly pumped into its tank"
stovt001 says:
08:31 PM, 07/30/08
This van was designed while Chrysler was still a part of Daimler right? I'm trying to just blame the Germans and hope that future products are actually competitive. A long hope, but a hope nonetheless.
empowah says:
08:54 PM, 07/30/08
FWIW, the same two things happen with our Honda Odyssey from time to time.
Try letting the key rest in Position 2 for a few seconds before firing up the engine. If I turn the key immediately, sometimes it will not start, as I suppose the fuel hasn't been fully circulated yet. Playing with the throttle pedal helps, too.
The difficulty moving the gear lever from Park may have to do with the power sliders. My neighbor's Ody had a faulty power door switch, which made the shift interlock go haywire.
dragonflight says:
10:42 PM, 07/30/08
The only repair I've had on my 70k Sienna was a blown rear strut at 57k miles, and that was covered under an extended warranty. And it drives like a beauty (for a minivan, at least). This is just embarrassing for a <1year old car with 12k miles.
tryan says:
03:06 AM, 07/31/08
I have to say, it seems Dealer Repair facilities on the whole have become plug-and-play diagnosis centers. In other words, if the problem isn't uncovered through an OBD port scan and the prescribed solution for that error doesn't work, the default answer always seems to be "operating as designed" or some other useless verbage. It's actually gotten to the point where I found myself in my dealer's garage helping the mechanic.
brn says:
05:33 AM, 07/31/08
stovt001, but it has "German Engineering" so it has to be good. Um, right?
opfreak says:
06:46 AM, 07/31/08
brn - i think stovt001, is saying that alot of the problems Dodge/Chysrler has right now, come for that great leadership the germans gave it, rather then from american failure
skierx420 says:
09:18 AM, 07/31/08
I've never had any problems moving from drive to park or vice versa. Maybe its the way you hold your mouth. I have noticed that there are real gates between each position and they are very stiff. I wonder if that improves with age. There has been a TSB on the doors I think. As for the crank problem, this new van has the new starting system. It will crank for up to 15 seconds on its own. You turn the key to start and then release it. Holding the key in that position seems to confuse the starting system. They call it "Tip Start." It was designed specifically for the new style keys, remote starting systems, and security systems.
skierx420 says:
09:20 AM, 07/31/08
On another subject, where can I find a car seat like that? I'm a foster parent and I need different kinds of car seats all the time and that one strikes me as pretty cool.
brn says:
10:11 AM, 07/31/08
opfreak, I agree. It seems you missed the facial expressions I had while typing.
Kelly Toepke says:
10:15 AM, 07/31/08
skierz420 - The Recaro car seat is awesome. My daughter has used several different types of seats from infant to boosters, and this is definitely her favorite.
http://www.recarochildseats.com/
deutschcarny says:
03:16 PM, 07/31/08
I dont like mini-vans, lets get that out of the way. I read this post because I have actually entertained the idea of buying an American car. I just dont get it. Have the Chryslers, Fords, and Chevrolets completely lost site of the fact that in order to improve the business of selling cars, a quality product might be a good place to start?
the_big_al says:
10:30 PM, 07/31/08
The rear bumper cover is indeed a quality control issue and hopefully the new cover didn't come from the same supplier as the original. Unless the supplier fixed thier plastics, you're going to have the same issue once it gets out in the sun.
Don't know if the shifter issue is related to the slider door closing or not? You didn't mention when the shifter is "often difficult" to move or if you noticed whether it was related to anything like a door being open, but I would think that this would get better with time? Although I can remember previous gen Chrysler vans (and everything else) had really loose shifters. It was often difficult to tell which gear you were moving into without looking at the gear indicator. So maybe they overcomensated on this one? You might do a test and see if it will let you move out of Park with the slider door open. Don't get me wrong, I am not trying to defend the poor vehicle as I am not really impressed with it, nor with Chrysler's build quality of late, but before casting stones, I would want to make sure the stones are just. :D :D
Our car (a GM product) also has a twist and release ignition. Once the starter is engaged, you release the key and the starter keeps cranking until the motor fires. How long it will keep cranking I don't know since the car always starts on one or two cranks, but maybe holding the key in the start position is confusing the system somehow?
brn says:
05:37 AM, 08/ 1/08
deutschcarny,
Where do you get this from? I admit Chrysler has some quality control issues. They're right down there with Nissan and VW (seriously). Ford and GM are along side with Honda and Toyota. The problem isn't the quality of the vehicles. The problem is people's perception.
Michelle Magoffin says:
11:31 AM, 08/ 1/08
wobbly_ears -- I think you should go back and read those Kia Sedona posts again. Most of them are pretty complimentary, with hardly a nitpicking fault-finder in the group. I took it myself a couple times and only had one minor complaint that would rarely come up in daily driving.
deutschcarny says:
04:14 PM, 08/ 1/08
(brn). I base it on the evidence. Reading buyers experiences, recalls, forums and Edmunds of course. You think the problem with transmissions in Silverados is an isolated incident? You think secretly the Ford Explorer/Expedition/Focus are "quality products"? I dont. Look, all the manufactures have some issues, some a LOT of issues. VW, Toyota, Honda, arent immune. Read about the issues with the Tundra? Yikes! Of the Big 3, I think Ford is actually starting to get it. Its not for me, but the Flex seems pretty nice. I would have bought a Euro Ford Focus RS, but they apparently only sell the good stuff overseas. Seen the S-Max? Now thats a Mini-van even I would consider. At least we will start getting them in a year or two (if they are still in business).
carswapper says:
12:43 PM, 08/ 7/08
You have all the same issues I have except I havent noticed the shifter issue other than it feeling like its in park and going to get the key and it wont come out. The door thing I had addressed a couple months ago and the dealer said almost the same thing yours did. "I have heard of this on earlier models not this one though". Apparently the same engineers worked on this project too.
Problems to date:
Doors (resolved)
Sat/Nav Radio (replaced)
A/C (leaking from the factory - twice in before they found it)
Rear Bumper warp(just starting to happen now)
Front Bumper (watch the upper corners near the headlights the clips might fail)
Windshield whistling at 65 -70 mph (Sounds like a recorder..you know, that musical instrument that kids play with- not yet fixed)
Keep an eye on your transmission too...I have had mine downshift a couple times going around a corner and braking where it feels like someone rear ended me. Had the same issue in my 2005 grand cherokee.
Glad mine is a lease.
dodgethedodge says:
11:39 AM, 03/12/09
I too have had many very irritating problems. Warped rear bumper cover, gear shift button has been big issue since day 1-- was initially told it was "assembled incorrectly" (great job, guys... real quality) Now, I am told they will need to replace the entire shift lever. VERY noisy driving (squeaks, rattles). Outdoor temperature sensor read 130 degrees-- needed to replace the entire sensor. Power sliding doors--sometimes they close, sometimes they just pop right back open. Terrible gas mileage- less than what was actually on sticker. Nice-
I find it very interesting that of all the survery calls, letters that I receive have to do with my sales experience, how well did the salesman do, etc… NO ONE has ever asked me how I like MY CAR or how well it has met my expectations. Well, in case anyone is interested, I HATE my car– nothing but problems.
My husband “surprised ” me on Christmas 2007 with a brand new 2008 Grand Caravan– little did he know, what I really had wanted was a Toyota Sienna. Anytime anyone asks me “oh- the van with the table— how do you like it ?” Well lets just say, I haven’t many positive things to say !
Why don’t they try actually giving consumers what they want ? Quality vehicles. And try asking them how satisfied they are with their vehicles, not the salespeople. No wonder this company is where they are right now---
That Toyota is looking SOOOO good to me right now-