2007 Ford Edge: Check Engine Light Turned Off, Mystery Noise Not Solved

i wouldn't be surprised if the brakes are messing up...they're possibly the worst brakes on any crossover/SUV.

Did the technician or service advisor record the CEL (e.g., P0123) code on the repair order?

They wanted money to diagnose a problem on a car that's covered by a bumper-to-bumper warranty? Smells like a steaming pile of scam to me.

^agree. Surprise it was only 45 dollars.
 
even shops around here wont touch a car unless the charge is 90bucks

Wow....the car comes in with a check engine light and they reset it. Did they confirm it was due to a code meaning loose gas cap? Something else?
 
You report a sound and they charge you for attemping to duplicate it?
 
Oh man, I would have a heart attack :)
 
Just kidding, but this is why I show them the sound (meaning I can duplicate it on demand) before dropping the car off. When my A/C got plugged up in my 06 Civic SI, and I could hear the sloshing, I replicated it to the service advisor so I wouldn't come back and hear "could not replicate".
 
Joe

Agreed, you shouldn't pay for a diagnosis under warranty.
 
Also, off topic, but that thing is just not growing on me at all. Looks weird. Bad color, ugly grille. The Lincoln version is alright. Call it vanity, but I just can't see buying this thing when there are so many better looking alternatives out there.

I remember the "Check Engine" light always being on in our old Windstar, even after dealer visits.
 
Also, the knocking noise situation reminds me of when our Windstar wouldn't start after numerous tries. We went and got a rental and when the tow truck showed up it started up just fine... Fords... ;)

I agree about the engine light. You don't clear them without looking up the code. Even many of our local auto parts stores will do that for free.
 
Find another Ford dealer.
 
Btw: If the check engine light goes off on it's own, the code is still in memory for about a month.

"Agreed, you shouldn't pay for a diagnosis under warranty."
 
I agree that it stinks to pay for diagnosis under warranty but the dealer only gets paid for the time by the manufacture if there is a problem found that the warranty applies to.
Keep in mind that dealers are not really part of the car company that they sell for, they just have an agreement to sell their cars.
 
Some dealers obviously will eat the cost just to try to keep you happy. Some may care a bit less about keeping you happy as there may be a hundred other customers waiting to get in the door and others may have just had enough of paying their techs to try to track down the intermittent noise that never shows when they take the car out.
 
Maybe we could get some techs to put together stories of the best of "What was causing the mystery noise in the new car." There are probably some interesting ones out there that were customer caused.
 
A local Toyota dealer sent the tech out for a drive with me right when I got there to check a problem. When it didn't surface again for the test they didn't charge me anything either which was nice. But I was expecting to pay for their time when I got back to the dealer.

Well, here's what they typed on the invoice. Maybe you can make sense out of it.
  
"A customer states check engine light on. Cause: performed EEC Test P2135 check for updates, no updates, contacted hot line recommending to erase code and road test to see if could would return.
  
"12650D EEC (Quick Test) - diagnosis - L...
  
"12650DX1 EEC (Quick Test) - diagnosis - L Extra. Time to repeat final quick test...
  
"Return no codes. If code does come back Ford Tech support recommends replace T-body."
  
As for the brakes issue, apparently they suggested we machine the front rotors, front and rear brakes at 5mm but we declined it because we didn't see how that would solve the problem.

It is nice to see that those service writers they hire to keep you away from the Techs pay off by translating the information into something that the customer can understand. ;)
 
It is also funny that with all the modern technology it still comes down to the "well if it doesn't go away, try replacing this"
 
It sure was nice of them not to combine the road test where they checked to see if the check engine light would come back on with the road test to check the brake noise.

Thanks, Caroline.
 
According to that code (P2135 – Throttle position sensor ratio error), the issue isn't a case of improperly tightening a fuel cap (which would usually be P045_ - EVAP system-related).
 
I think the Edge's time in the fleet may be coming to a close soon, but this is something someone over there should possibly keep an eye on as it could be a throttle body or (drive-by-wire) throttle position sensor issue. Or it could have simply been a hiccup.

Could the brake noise have been the ABS kicking in? Especially seeing that it hasn't been duplicated?

Hmm it could have been the ABS. I had a '03 Explorer and when the ABS kicked in my god did It make a BIG commotion! The car jerked, there was a load noise, and you could FEEL it in the brake pedel

The ABS in the Edge kicks in very, VERY early.

Your ABS is working properly, but just in case, we'd like to reduce the life of your rotors to make you think we're treating your car's "problem".
Hopefully we time the life reduction properly, so they'll need replacing at 60,500 miles.

"Maybe we could get some techs to put together stories of the best of "What was causing the mystery noise in the new car." There are probably some interesting ones out there that were customer caused."
  
I'm not a tech but I worked Parts for 5 years and now i'm in sales. I've got one that come to mind.
  
Customer comes in complaining of strange dash noises. We start to take it apart when my tech sees a tail disappear into a gap. He ends up having to rip everything apart and finds her pet gecko that she had lost a few days ago.
  
C&D had a article a few years back about shop stories.