2007 Mitsubishi Outlander: 15,000 Mile Service Visit

We got there at about 7:15 a.m. and found no one in line for service and no other customers in the service office. The service manager was there, though, and seemed glad to have something to do. I was armed with a print out from Edmunds.com Maintenance Costs section which has saved us hundreds of dollars in the past. I showed the manager what needed to be done and he, not surprisingly, whipped out the laminated sheet of services for their "specials." Often, this is followed by a pocket-picking session, but this time it fit the bill. The price tag for the work was $169.

I left the Outlander and trudged home since I needed the excercise. Two hours later the manager called and cheerfully reported that all work was complete. I headed back and paid the bill. I went outside and waited for the car to be brought up. And waited. And waited. Finally, I flagged down a service guy and lodged my complaint. I think went to see the service manager who was, by now, tied up with customers. However, moments later, the car glided into view. I snapped this cell phone photograph to commemorate the event.

Philip Reed, Edmunds.com Senior Consumer Advice Editor @ 16,676 miles