Jeep Commander is Full of Hot Air

But we met with a service advisor to explain the A/C issue after waiting only ten minutes. "Will you be leaving the car with us, or waiting," our advisor asked. With my carpool partner parked in the lot outside, I answered, "we'll leave the car, but will you call me with an update once you look at the car?" He quickly answered, "yes" and took down my phone number.

I've experienced advisors at other dealerships that tell me what I want to hear up front and then string me along, but that was thankfully not the case here as the dealer called a few hours later. "We diagnosed the problem. The refrigerant levels were low so we re-charged the system. In addition, the manufacturer recently issued a programming update for this problem. We'll re-flash the car's computer with the update and call you when it's ready for pick up later this afternoon." The call came and we picked up our car shortly thereafter.

All repairs were made under warranty and the A/C issue seems resolved.

Mike Schmidt, Vehicle Testing Assistant